General Terms and Conditions

My aim is always to create a professional, respectful, and trusting collaboration with clear expectations and transparent terms. If you have any questions about these terms and conditions, you are always welcome to contact me.

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General

These terms and conditions apply to all services provided by Via Holmbom, including coaching programmes, workshops, facilitation, speaking engagements, and consulting services.

By entering into an agreement with Via Holmbom, the client accepts these terms and conditions.

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Services

Via Holmbom offers coaching, development programmes, workshops, presentations, and consulting services focused on wellbeing, personal development, reflection, and organisational development.

All services and deliverables are tailored to the individual client and agreed upon before the engagement begins.

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Coaching

Coaching is a process designed to support personal development, reflection, greater clarity, insight, and action.

Coaching is not therapy, psychological counselling, medical treatment, or any other form of healthcare advice and cannot replace professional support from qualified healthcare professionals.

The client remains fully responsible for their own decisions, actions, and results throughout the coaching process.

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Confidentiality

Confidentiality is the foundation of a trusting collaboration.

All personal information and matters shared during coaching sessions, workshops, or other engagements will be treated as confidential and will not be disclosed to third parties without consent, unless disclosure is required by law.

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Fees and Payment

All fees will be agreed upon before the engagement begins.

Unless otherwise agreed:

• Private clients are invoiced before the start of a coaching programme.

• Corporate clients are invoiced after delivery or according to an agreed payment schedule.

 

Payment terms are 8 days from the invoice date.

In the event of late payment, Via Holmbom reserves the right to charge interest and fees in accordance with applicable legislation.

All prices for private clients include VAT. Prices for businesses are quoted excluding VAT.

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Cancellation and Changes

Coaching

Cancellation must be made no later than 24 hours before the scheduled session and must be communicated by email or text message.

Cancellations received less than 24 hours before the session, or failure to attend, will be charged in full.

In the event of a delay of up to 15 minutes, the session will take place as scheduled and will end at the agreed time.

Delays exceeding 15 minutes will be considered a no-show.

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Workshops, Speaking Engagements and Consulting Services

The following cancellation terms apply:

• More than 28 days before the agreed date: No charge.

• 14-28 days before the agreed date: 50% of the agreed fee.

• Less than 14 days before the agreed date: 100% of the agreed fee.

In the event of illness or other unforeseen circumstances, both parties will, where possible, seek to agree on an alternative date.

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Intellectual Property

Any materials, exercises, models, presentations, or other content developed by Via Holmbom remain the intellectual property of Via Holmbom.

Materials may be used internally by the client for their own purposes but may not be copied, distributed, published, shared externally, or sold without prior written permission.

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Limitation of Liability

Via Holmbom cannot be held responsible for any decisions, actions, or outcomes arising from coaching, advisory services, workshops, or consulting engagements.

Under all circumstances, liability is limited to the fee paid for the specific service in question.

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Personal Data

Via Holmbom processes personal data in accordance with applicable data protection legislation.

Personal data is used solely for the administration of the collaboration, communication, and invoicing and will not be shared with third parties without a lawful basis.

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Complaints and Governing Law

Any disagreements will, whenever possible, be resolved through dialogue between the parties.

If a resolution cannot be reached, the matter shall be governed by and interpreted in accordance with Danish law.

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Contact

ViaHolmbom
Hanne Holmbom
CVR No.: 46592859
Email: hanne@viaholmbom.dk
Website: www.viaholmbom.dk

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